Job details

Business & After sales support Coordinator Middle East and Africa

Company details

Brunswick Corporation is the World’s leading provider of marine engines, pleasure boats and advanced systems. The Group employs 14,000 people and its products are sold throughout North America, Europe, Asia Pacific, Latin America, Africa and the Middle East. The Company's 2018 results represent the ninth consecutive year of growth, primarily resulting from strong operating performance from the marine businesses. Group net sales revenue in 2018 was $5.19bn – an increase of $324mn (7%) on 2017 – with the Marine Engine segment contributing net sales of $2.99bn (up 14%).
With its Regional HQ in Belgium, Mercury Marine has regional sales offices or independent distributors in every main boating market throughout Europe, CIS, Africa and the Middle-East. Their EMEA network of 3,300 dealers continually strive for to improve customer service, providing boaters with the highest possible levels of enjoyment and satisfaction.
In Middles-East and Africa, Brunswick Marine operate with a National or Regional distributor that works directly in a very similar manner to support sales and service across a network of dealers.
The main brand is Mercury, the world’s best-selling outboard motor, although the company supply a wide range of marine power units including Mercury Outboard motors, Mercruiser Sterdrives & Inboards and Mercury Diesels engines.

Brunswick also manufacture a wide range of marine parts and accessories as well as number of boat brands, each of which is married to a specific power unit so that it can perfectly address its segment of the market. Whether it is water sports, fishing, trolling or cruising, and on open ocean or fresh water lakes, Brunswick Marine can address each segment of the leisure boating sector with a perfectly matched boat and power unit.

Mercury Marine has grown into the largest manufacturer of propulsion systems for boats in the world. in Middle East and Africa, the company consists of 7 people of varied age and background

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Mercury Marine in Dubai is now looking for a new colleague with experience in a sales support role in a multinational company and B2B environment, to provides business and after sales support to Middle East and Africa (MEA) activities. In this role, you identify, enhance and follow specific processes and procedures to maximize the efficiencies of the location and function to which the support is being provided.

Key Objectives & Responsibilities:

1. You support the training activities in coordination with the MEA After Sales manager:

  • You coordinate the course agenda planning for Middle East and Africa region,
  • You prepare participation forms and registration contracts, issues certificates, passports and system ID creation for training participants,
  • You have full responsibility for the logistics of the training school material, keeping the inventory before and after each training session, preparation of the basic technical material before each session,
  • You coordinate with travel agencies and hotel for accommodations and logistics for the training activities including transportation, catering, visa application when required,
  • You manage the operations and expenses of the training school, follows up with distributor for invoices and payments related to training,
  • You are responsible for the e-learning registration and follow up for all users.

2. You perform after-sales reporting and administration in coordination with the MEA After Sales manager

  • You provide reports for warranty claims, rework and recall campaigns in order to perform analysis of after sales performances,
  • You prepare presentation for quarterly and yearly service meetings,
  • You update the minutes of staff meetings,
  • You forward and follow rework and recall campaigns to distributors,
  • You update the audit distributor data base.

3. Office activities

  • You update on monthly basis the export statistics,
  • You create purchase requisitions and maintains supplier data base account details for training related activities and all office related matters. You handle expenses for office operations, preparing payments to supplier and follow up with treasury department,
  • You keep track of lease, license and insurance renewals for Dubai locations (office and training school),
  • You coordinate with the finance accounting department for the bank account status in Dubai (as directed by the treasury department) and is the person of contact with the local bank representative,
  • You check on a very regular basis the new government rules and regulations pertaining to the branch’s activity at Dubai and, when required, discuss it with relevant functional leader to ensure compliance with the country regulations,
  • You ensure adequate communication in French to Middle Eastern and African French speaking customers of various documents/communication materials such as price lists, programs, service memos, …

4. Customer data base

  • Managing the Customer Master File database update, you are in charge for the entire process related to opening, updating or closing customers’ accounts, including Customer’s profile data in the ERP, Sales forces,…, sales and after sales perspectives included,
  • You keep distributor’s contracts data base updated.

5. Support to Parts and Accessories (P&A) activities

  • You collect information from distributors including competitive information, forecast, …
  • You prepare and run reports to analyse performances of P&A in the region,
  • You prepare communications related to P&A activities to distributors,
  • You prepare business cases for promotions.


The ideal candidate will have experience in a sales support role in a multinational company and B2B environment, with:

  • You own a university or high school degree and have a 5 years’ relevant experience in a similar role in a multinational company and B2N environment
  • You are comfortable to work with highly technical products
  • You have an advanced knowledge of Microsoft Office suite, Business Object, Sales force, Webex, …
  • You are fluent in English and French, written and spoken, spoken Arabic is a strong +
  • You are a good listener, with ability to respond in a timely manner and to respect deadlines, and have a strong customer orientation.
  • Thanks to your good time management skills, you are able to multitask and set task priorities, and have strong coordination skills
  • Open-minded with a positive attitude, you are able to work in a multi-cultural business environment
  • You are a true team player
  • You set high standards of performance for self and others and focus upon quality
  • you view learning and development as a continuous life endeavor
  • You are able to travel to the EMEA company headquarter in Belgium and participation to MEA distributor events (< 10%)


  • A competitive salary package that includes a basic salary commensurate with the candidate’s experience and a performance-related bonus
  • The opportunity to make a difference in a dynamic team in the marine industry
  • A critical role with broad contact area in the organization
  • A challenging role with great responsibility and good opportunities for influence
  • To be a part of a strong professional environment with a role in a company that develops employees and creates good career opportunities internationally

  • Placed on:Wed 29 January 2020
  • Location: Dubai, UAE

Brunswick Marine in EMEA Inc.

Parc Industriel de Petit-Rechain, Avenue Mercury 8
4800 Verviers

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