Job details

Warranty Administration Analyst

Company details

Brunswick Marine in EMEA is an affiliated company of Brunswick Corporation, one of America's longest-established businesses. Brunswick has drawn upon decades of experience to design, build and market world-class recreational products and is the market leader in the marine industry. No company has Brunswick’s breadth and scope in the marine industry. Brunswick features the world’s premier nautical brands (Mercury, Attwood, Valiant, Quicksilver, Uttern, Sea Ray, Boston Whaler, Bayliner, Lankhorst Taselaar…).. More information is available at www.brunswick.com

With their EMEA headquarters in Petit-Rechain, Belgium, Brunswick Marine in EMEA consists of Mercury Marine and Brunswick’s Boat Group in EMEA. The company is ISO 9001 accredited.

Mercury Marine (www.mercurymarine.com) is a global leader in marine engines, parts and accessories with regional sales offices or independent distributors in every main boating market throughout Europe, CIS, Africa and the Middle-East serving more than 3,300 sales and service dealers representing the Mercury brand. Mercury Marine also includes Lankhorst Taselaar (www.lankhorst-taselaar.com) which distributes more than 12,000 different products to water sports related companies such as water sports shops, shipyards, sailmakers etc. in the Benelux, Germany, England, Ireland, Spain and Denmark.

Brunswick Boat Group manufactures and markets a range of pleasure boats, Sport Boats, Sport Cruisers, Sport Yachts, and Yachts in EMEA, under the Uttern (www.uttern.com), Quicksilver (www.quicksilver-boats.com), Sea Ray (www.searay.com) , Bayliner (www.bayliner.com) and Boston Whaler (www.bostonwhaler.com) Brands. Brunswick Marine in EMEA continually strives for improvement in customer service, providing boaters with the highest possible levels of enjoyment and satisfaction.

Function

The Warranty Administration Analyst is ensuring all warranty matters follow-up and (s)/he provides professional support to the Mercury customers in that domain.

Accountabilities:

  • Provides analysis about the warranty claim follow-up from the check to the final validation to the credit department.
  • Supports the customer (dealers & European distributors) with their inquiries related to warranty, suggestions and complaints.
  • Approves the warranty claims of the European Distributors and the High Value Claims approval for EMEA.
  • Resolves customer complaints fairly and effectively.
  • Coordinates the vendor recovery: warranty claim to the supplier to recover credited claims.
  • Works on the service campaigns and service Bulletin, providing a follow-up and recoveries.
  • Support for the technical information; system knowledge; Extranet usage, New ERP analysis & installation and all warranty questions.
  • Provides to the Finance department on a monthly basis reporting of warranty claims and warranty costs.
  • Participate to different projects for system improvements.

Profile

You are a bright, creative, and talented individual who enjoys working with some of the world's greatest brands, in an environment that blends cultural, multi-lingual with:

  • Bachelor degree in Sales/Technical Sales or equivalent by experience
  • Excellent level of French and English (both written and verbal). Any other European language is a plus
  • Interest for engines & boating industry is preferred
  • Customer oriented
  • Problem solving minded, flexible with a developed sense of initiative
  • Computer literate (Excel, Word, PowerPoint, Business Object, Power Bi, Sales Force)
  • Excellent sense of organization and communication
  • Good interpersonal skills
  • Self-starting, self-motivating, self-learning work approach
  • Ability to work in a multi-cultural environment

Offer

  • A competitive salary package in line with your experience & expertise
  • Extra-legal benefits such as group and hospitalization insurances, meal vouchers, etc.
  • The opportunity to work autonomously in a diverse function within a fast growing international company leading in its sector
  • The possibility to fully develop your talents and to grow within your function
  • An easily accessible and friendly work place, with free parking
  • Work-life balance: flexible work schedule

  • Placed on:Tue 7 July 2020
  • Location: Petit-Rechain, Belgium

Brunswick Marine in EMEA Inc.

Parc Industriel de Petit-Rechain, Avenue Mercury 8
4800 Verviers
Belgium

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