Job details

Customer Service Coordinator - Mercury Marine Finland and Baltic States

Company details

Mercury Marine is an affiliated company of Brunswick Corporation, one of America's longest established businesses. Brunswick Corporation endeavours to install "Genuine Ingenuity" in all of its leading consumer brands. With the EMEA headquarters in Petit-Rechain, Belgium, Brunswick Marine has regional sales offices or independent distributors in every main boating market throughout Europe, CIS, Africa and the Middle-East.

Mercury Marine is a $2.44 billion division of Brunswick Corporation. With a network of 6,000 dealers, it is the world’s leading manufacturer of recreational marine propulsion engines. It provides engines, boats, services and parts to recreational, commercial and government users. Mercury’s industry-leading brand portfolio includes Mercury and Mariner outboard engines; MerCruiser sterndrive and inboard packages; Mercury Diesel Engines, Mercury SeaPro and Racing, MotorGuide trolling motors; Mercury inflatable boats; and SmartCraft electronics.

For more information, see http://www.brunswick-marine.com/fi/europe/

Function

This is a Maternity Leave Replacement. The Customer Service Coordinator handles customers’ orders and provides them with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. With his/her deep knowledge of systems, processes and collaboration with other departments, the Customer Service Coordinator will ensure the orders will be delivered on time as per customer request and the inquiries will be answered in a timely and qualitative manner.

Main accountabilities:

  • Processes customer orders according to sales conditions and in line with company policies
  • Checks and follows the credit situation and the product allocation versus priorities
  • Handles consignments orders
  • Provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
  • Works with the customer on shipment planning and if necessary, gives instructions to Distribution Center for the physical preparation of the orders
  • Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
  • Provides customer services relating to sales, sales promotions, prices
  • Answers first level technology questions
  • Develops improvement plans in response to customer surveys
  • Supports the preparation of the Boat Shows by coordinating the products booking, shipments and returns
  • Participates in various process improvement initiatives related to Customer service

Profile

The ideal candidate brings first experience in international trade and has ideally a technical background.

Moreover we expect:

  • a high degree of customer orientation and very good communication skills
  • Good working knowledge of the MS Office suite
  • Fluent spoken and written Finnish and English
  • Knowledge about credit and grants instruments and tools
  • Basic technical knowledge of the product range

Offer

A competitive salary package that includes a basic salary commensurate with the candidate’s experience, a performance-related bonus.

The contract is for a limited period of 9 to 12 months.

The opportunity to work for a brand leader in a challenging function in the marine industry.

  • Placed on:Mon 29 June 2020
  • Location: Finland, Espoo

Brunswick Marine in EMEA Inc.

Parc Industriel de Petit-Rechain, Avenue Mercury 8
4800 Verviers
Belgium

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