Brunswick Marine is an affiliated company of Brunswick Corporation, one of America's longest established businesses. Brunswick Corporation endeavours to install "Genuine Ingenuity" in all of its leading consumer brands. With the EMEA headquarters in Petit-Rechain, Belgium, Brunswick Marine has regional sales offices or independent distributors in every main boating market throughout Europe, CIS, Africa and the Middle-East.
Mercury Marine is a $2.44 billion division of Brunswick Corporation. With a network of 6,000 dealers, it is the world’s leading manufacturer of recreational marine propulsion engines. It provides engines, boats, services and parts to recreational, commercial and government users. Mercury’s industry-leading brand portfolio includes Mercury and Mariner outboard engines; MerCruiser sterndrive and inboard packages; Mercury Diesel Engines, Mercury SeaPro and Racing, MotorGuide trolling motors; Mercury inflatable boats; and SmartCraft electronics.
For more information, see www.Brunswick.com
The role is to provide Technical support for OEM accounts
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Experience:
- minimum of 5 years of field service experience in a company with a dealer network structure
- technical background and experience is mandatory, especially in the mechanics and electronics
- Warranty and support management
Drives Execution
Demonstrates key behaviours like drive and determination to achieve both results and success; can be counted upon to successfully exceed goals; regularly pushes self and others for results; bottom-line oriented, persisting despite obstacles and opposition.
Effective Communication
Clearly conveys information and ideas through a variety of media to individual or groups in a manner that engages the audience and helps them understand and retain the message.
Builds Customer Loyalty
Takes full responsibility for customer satisfaction and loyalty, proceeds to build productive customer relationships through the continuous assurance that all customer needs are re understood and are fully met.
Effective Presentations
Clearly conveys information and ideas through a variety of media to individual or groups in a manner that engages the audience and helps them understand and retain the message. Effectively presents ideas (including nonverbal communication and use of visual aids) to individuals or groups when given time to prepare; delivers presentations that are adapted to the specific needs and characteristics of the audience.
Creates Internal Partnerships
Works to achieve business goals by identifying and building strategic relationships between areas, teams, departments, units and organization.
Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships.
Negotiating Acumen
Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
Promotes Business Relationships
Takes a long-term and highly strategic approach to building alliances and partnerships, recognizing that a certain element of risk is involved. Partners with customers to understand their business needs and to create win-win solutions.
Sales Ability/Persuasiveness
Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea from prospects and clients.
Tenacity/Persistence
Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
Personal (Influence) Power
Is able to influence others absent formal authority; makes a strong a positive impression on others, presenting him/herself effectively; is humble yet forthright, thereby quickly establishing a sense of trust and candour that is engaging of others.
Parc Industriel de Petit-Rechain, Avenue Mercury 8
4800 Verviers
Belgium