OEM Application Engineer

Company details

Brunswick Marine is an affiliated company of Brunswick Corporation, one of America's longest established businesses. Brunswick Corporation endeavours to install "Genuine Ingenuity" in all of its leading consumer brands. With the EMEA headquarters in Petit-Rechain, Belgium, Brunswick Marine has regional sales offices or independent distributors in every main boating market throughout Europe, CIS, Africa and the Middle-East.

Mercury Marine is a $2.44 billion division of Brunswick Corporation. With a network of 6,000 dealers, it is the world’s leading manufacturer of recreational marine propulsion engines. It provides engines, boats, services and parts to recreational, commercial and government users. Mercury’s industry-leading brand portfolio includes Mercury and Mariner outboard engines; MerCruiser sterndrive and inboard packages; Mercury Diesel Engines, Mercury SeaPro and Racing, MotorGuide trolling motors; Mercury inflatable boats; and SmartCraft electronics.

For more information, see www.Brunswick.com

Function

The role is to provide Technical support for OEM accounts Support OEM’s with technical information and advice. Conduct pilot installations and performance testing. Implementation of existing service programs and computer-aided tools designed to achieve proper service of the products sold by Brunswick. Build relationships with OEM and related dealers (technicians and service managers) that will allow Brunswick to set new service standards and policies. Support OEM’s and related dealers on complex technical problems. Being able to diagnose and analyse product and service-related problems. Report quality problems to the quality coordinator. Plan and execute technical training covering installation, PDI, performance testing, EPC, LEARN, ordering, PDI & warranty registration and End of Line tests for OEM’s and administrate technical passports for OEM’s technicians. Build BOM lists for OEM models in order to suit the objectives. Participate in department meetings and take part in department planning and priorities. Co-operate with Brunswick internationally when needed. Communicate planning and visit reports on a weekly basis. Manage the timelines and be able to communicate regular updates to the timeline. Warranty handling and warranty claim report training in order to identify training needs and/or possible product improvements. Coordinate the OEM efforts within the assigned territory in order to drive potential OEM partnerships; plan and develop sales and service towards OEM. Seek and investigate potential new OEM customers within an assigned territory in order to increase the Mercury Marine business. Actively manage OEM’s dealers’ relationships in order to drive increased brand loyalty and sales for OEM and Mercury. Actively promote products and features to existing, new and prospective OEM’s, to motivate and drive OEM interest and desire for the brands. Maintain knowledge of the overall marine market including market forces, consumer trends, product trends, growth trends, and regional national/differences with the goal of identifying revenue growth opportunities. Maintain knowledge of existing product portfolio performance and trends including wholesale sales, retail sales, pipeline, competitors. Identifying the resolving issues with the OEM’s that are affecting retail performance, profitability or customer satisfaction and where appropriate, drive corrective actions with the support of the other Brunswick teams (Sales Admin, After Sales, Marketing, Finance etc) and feed this information when appropriate internally and to the OEM’s to ensure product and sales development. To operate in line with company policies and procedures, especially relating to quality management system, the company ethics program and the company’s health, safety and environmental policies The responsibilities above are not an exhaustive list of job requirements, and the role holder will be required to perform tasks that are commensurate with the role and maybe deemed reasonable by the Company. Support the Brunswick After Market department when necessary (i.e. during peak periods and vacation period). To provide application engineering support to Poland based OEM production entities and assist the responsible OEM sales teams responsible for the customer accounts; Including; Brunswick Boat Group; Quicksilver, Uttern, Sea-Ray, Bayliner Galeon (Responsible for commercial support: EU-Dist) Axopar (Finland) Saxdor (Finland) XO (Finland) Beneteau (France) Frydenbo (Norway) Nimbus (Sweden)

Profile

Experience:

- minimum of 5 years of field service experience in a company with a dealer network structure

- technical background and experience is mandatory, especially in the mechanics and electronics

- Warranty and support management

Drives Execution

Demonstrates key behaviours like drive and determination to achieve both results and success; can be counted upon to successfully exceed goals; regularly pushes self and others for results; bottom-line oriented, persisting despite obstacles and opposition.

Effective Communication

Clearly conveys information and ideas through a variety of media to individual or groups in a manner that engages the audience and helps them understand and retain the message.

Builds Customer Loyalty

Takes full responsibility for customer satisfaction and loyalty, proceeds to build productive customer relationships through the continuous assurance that all customer needs are re understood and are fully met.

Effective Presentations

Clearly conveys information and ideas through a variety of media to individual or groups in a manner that engages the audience and helps them understand and retain the message. Effectively presents ideas (including nonverbal communication and use of visual aids) to individuals or groups when given time to prepare; delivers presentations that are adapted to the specific needs and characteristics of the audience.

Creates Internal Partnerships

Works to achieve business goals by identifying and building strategic relationships between areas, teams, departments, units and organization.

Customer Focus

Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships.

Negotiating Acumen

Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.

Promotes Business Relationships

Takes a long-term and highly strategic approach to building alliances and partnerships, recognizing that a certain element of risk is involved. Partners with customers to understand their business needs and to create win-win solutions.

Sales Ability/Persuasiveness

Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea from prospects and clients.

Tenacity/Persistence

Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.

Personal (Influence) Power

Is able to influence others absent formal authority; makes a strong a positive impression on others, presenting him/herself effectively; is humble yet forthright, thereby quickly establishing a sense of trust and candour that is engaging of others.

Language

• Polish native and a good level of English
• Any other European languages would be an asset