Job details

Temporary Customer Support Assistant

Company details

Brunswick Marine is an affiliated company of Brunswick Corporation, one of America's longest established businesses. Brunswick Corporation endeavours to install "Genuine Ingenuity" in all of its leading consumer brands. With the EMEA headquarters in Petit-Rechain, Belgium, Brunswick Marine has regional sales offices or independent distributors in every main boating market throughout Europe, CIS, Africa and the Middle-East.

Mercury Marine is a $2.44 billion division of Brunswick Corporation. With a network of 6,000 dealers, it is the world’s leading manufacturer of recreational marine propulsion engines. It provides engines, boats, services and parts to recreational, commercial and government users. Mercury’s industry-leading brand portfolio includes Mercury and Mariner outboard engines; MerCruiser sterndrive and inboard packages; Mercury Diesel Engines, Mercury SeaPro and Racing, MotorGuide trolling motors; Mercury inflatable boats; and SmartCraft electronics.

For more information, see www.Brunswick.com

Function

The Customer Service Representative handles customers’ orders and provides them with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. With his/her deep knowledge of systems, processes and collaboration with other departments, the Customer Service Representative will ensure the orders will be delivered on time as per customer request and the inquiries will be answered in a timely and qualitative manner. This position will be temporary and limited to one year initially.

  • Processes customer orders according to sales conditions and in line with company policies.
  • Checks and follows the credit situation and the product allocation versus priorities
  • Handles consignments orders
  • Provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
  • Works with the customer on shipment planning and if necessary gives instructions to Distribution Center for the physical preparation of the orders.
  • Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
  • Provides customer services relating to sales, sales promotions, prices
  • Answers first level technology questions
  • Develops improvement plans in response to customer surveys
  • Supports the preparation of the Boat Shows by coordinating the products booking, shipments and returns
  • Participates in various process improvement initiatives related to Customer service.
  • Support sales with inquiries and reports. I.e. from Business Objects
  • Be our Extranet super user. Including publishing information.
  • To operate in line with company policies and procedures, especially relating to quality management system, the company ethics program and the company’s health, safety and environmental policies
  • The responsibilities above are not an exhaustive list of job requirements, and the role holder will be required to perform tasks that are commensurate with the role and may be deemed reasonable by the Company

Profile

Education

International trade knowledge/ degree

IT Skills

Good working knowledge of MS Office. ERP SW knowledge is an advantage.

Knowledge of MS Dynamics would be useful but not essential.

Policies & Procedures

Knowledge of all the company Policies and Procedures defined in the BC One database relevant to the Brunswick division

Ethics & Work Rules

Knowledge of the “Making the Right Choice” Brunswick guideline document and workers rules that apply to the location

Specific Job Skills

Knowledge about credit and grants instrument and tools but also about how to use and when to use them

Basic technical knowledge of the product range

Language

Language Ability

Local Language and English.

  • Placed on:Wed 10 March 2021
  • Location: Norway, Sweden, France & Italy (1 Position in Each)

Brunswick Marine in EMEA Inc.

Parc Industriel de Petit-Rechain, Avenue Mercury 8
4800 Verviers
Belgium

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